Yarravale Shipping Policy
Shipping Policy
Effective Date: 01/07/2026
At Yarra Vale Wine, we are committed to ensuring your wine arrives safely and promptly. By placing an order through our website, you agree to the terms of this Shipping Policy.
1. Shipping Charges
All purchases are subject to shipping charges unless otherwise stated as part of a promotional offer.
Shipping costs are calculated at checkout based on the delivery destination, order weight, and applicable Australia Post rates.
Shipping charges are non-refundable once an order has been dispatched, except where required under Australian Consumer Law.
2. Delivery within Australia
We ship Australia-wide using Australia Post.
Estimated delivery times are:
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Victoria: 2–5 business days
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Interstate metropolitan areas: 3–7 business days
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Regional and remote areas: 5–10 business days
Delivery timeframes are estimates only and are not guaranteed. Delays caused by Australia Post, weather events, public holidays, or other circumstances beyond our control may occur.
3. International Shipping
Yarra Vale Wine ships to most international destinations where legally permitted.
International customers are responsible for ensuring that wine imports are permitted in their country and that all local laws are complied with.
Delivery times vary by destination and customs processing.
International orders may be subject to:
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Customs inspections
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Import duties
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Local taxes (including VAT or GST where applicable)
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Excise charges
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Brokerage or clearance fees
These charges are the responsibility of the purchaser and are not included in the purchase price or shipping cost unless expressly stated.
Yarra Vale Wine is not responsible for delays caused by customs authorities.
4. Age Verification
Wine may only be purchased by persons aged 18 years or older.
By placing an order, you confirm that:
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you are at least 18 years of age; and
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the recipient is also at least 18 years of age.
Australia Post or its delivery partners may request proof of age upon delivery. If suitable identification cannot be provided, the parcel may be returned to us and additional shipping charges may apply.
5. Authority to Leave
Where permitted, customers may authorise Australia Post to leave a parcel in a safe location.
If Authority to Leave is selected, Yarra Vale Wine is not responsible for loss, theft, or damage occurring after delivery has been recorded by Australia Post.
6. Incorrect Delivery Information
Customers are responsible for ensuring delivery details are complete and accurate.
If an incorrect or incomplete address is supplied:
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additional shipping charges may apply;
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delivery delays may occur; and
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orders returned to us will only be re-shipped once additional postage has been paid.
7. Damaged or Lost Shipments
If your order arrives damaged:
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notify us within 48 hours of delivery;
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retain the original packaging;
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provide photographs of the damage where possible.
If your parcel appears lost in transit, please contact us as soon as possible. We will work with Australia Post to investigate.
Where required under Australian Consumer Law, we will provide an appropriate remedy if goods are lost or damaged before delivery.
8. Delivery Delays
Estimated delivery times are provided as a guide only.
Yarra Vale Wine is not liable for delays arising from:
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Australia Post operational delays;
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customs processing;
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natural disasters;
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industrial action;
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public holidays; or
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events beyond our reasonable control.
9. Failed Deliveries
If delivery cannot be completed:
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Australia Post may leave a collection card;
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the parcel may be redirected to a local Post Office; or
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the parcel may be returned to Yarra Vale Wine.
Any costs associated with re-delivery may be charged to the customer.
10. Risk and Ownership
Ownership of the goods passes to the customer once full payment has been received.
Risk in the goods passes upon delivery to the delivery address or collection by the customer, except where Australian Consumer Law provides otherwise.
11. Australian Consumer Law
Nothing in this Shipping Policy excludes, restricts, or modifies any rights or remedies that cannot lawfully be excluded under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law.
Customers are entitled to remedies for major failures and other guarantees as provided by law.
12. Contact Us
For shipping enquiries, please contact:
Yarra Vale Wine